Inevitably, talking to Gretchen as a new employee, I share my experience with my favorite bug-tracking software, FogBugz (not free, but reasonable).

The author of FogBugz, Joel Spolsky, is one of my favorite bloggers and his essays are extremely relevant, informative and entertaining.

One of his hallmark posts is titled Painless Bug Tracking and is highly recommended.

Actually there isn’t a single essay that I didn’t thoroughly enjoy and learn something from so I recommend checking out his archive of essays.